Refund Policy

Last updated: November 22, 2025

Thank you for using OmniTranslate.

This Refund Policy explains when refunds may be issued for purchases made through our Website. It forms part of, and is incorporated into, our Terms of Service.

Your statutory rights under applicable consumer protection laws remain unaffected.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Refund Policy:

• Company (“the Company”, “We”, “Us”, “Our”) refers to PT Semua Ada Solusi, JL. Jalur Sutera Barat, Ruko Prominence Blok 38F No.9.
• Service refers to the Website.
• Website refers to OmniTranslate, accessible at https://readomni.com/.
• You means the individual or legal entity accessing or using the Service.

Digital Products and Subscriptions

OmniTranslate provides digital products and subscription-based services. Digital content is considered “used” immediately upon purchase or access.

Because of the nature of digital products:

• All sales are generally final and non-refundable.
• Subscription fees are non-refundable, including charges for automatic renewals.
• If You cancel a subscription, it will remain active until the end of the current billing period. No partial or prorated credits are provided for unused time.

By completing a purchase or starting a subscription, You provide explicit consent for immediate access to the digital content and acknowledge that this waives any statutory right of withdrawal (where applicable).

Discretionary Refunds

Although our default policy is that purchases are non-refundable, We may, at Our sole discretion, issue a refund in exceptional circumstances, including but not limited to:

• Technical Issues: A technical problem originating from Us prevents You from accessing the Service You purchased, and We are unable to resolve it within a reasonable timeframe.
• Unauthorized Use or Fraud: The purchase was made without Your authorization.
• Accidental Purchase: You can demonstrate that a purchase was made in error and the Service has not been substantially used.

Refunds granted under this section are evaluated on a case-by-case basis. The amount and form of any refund (if granted) are determined solely by Us and may vary depending on the circumstances. Approval of one refund does not obligate Us to approve future refunds in similar situations.

We may request additional information to verify claims. If a refund is approved, We will process it within a reasonable timeframe.

Contact Us

If You have questions about this Refund Policy or wish to request a refund, You can contact Us at:

• Email: contact@readomni.com
• Website: https://readomni.com/contact/